"ALL new and all used instruments sold by Wichita Band Instrument Company come with our 24 month service warranty. It’s in addition to any factory guarantees. For two full years, we will repair or replace, whichever in our estimation is the more advisable, pads, corks, springs or other parts required, at no charge to the customer.
The customer is responsible for shipping and insurance charges. Cases and plating finishes are not covered by our service warranty but are sometimes covered by factory guarantees." - Gary Ray, Owner
Wichita Band Instrument Company maintains a repair department capable of restoration work of the highest quality. Even though repairs are essentially “free” for the first two years, after that period has expired, we remain at your service to maintain and repair your musical equipment forever. It’s our “service after the sale” promise and has been since 1953!
In the event that a customer requires service under factory guarantees or Wichita Band’s service warranty, the item must be returned to us and not directly to the manufacturer.
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